Top 7 HR Trends for 2020

November 15, 2019 Written by Oralie Chapman

2020 is almost here so it’s a great time for the HR team to think about HR trends that will affect their work next year. Expect these trends to become the new normal as we shift toward an even more globalized economy and modern technological world.

Top 7 HR trends for 2020


Staying on top of HR trends is very important for businesses looking to attract the best talent. As millennials and Gen Z begin to take on the majority of work positions, their comfort with technology and workplace expectations will need to be taken into consideration.


1. Growing Gig Economy

The Gig Economy refers to people working freelance positions, rather than traditional positions as employees. Statistica.com says that the number of freelancers in the United States is expected to grow from 62.2 million in 2019 to 64.8 million in 2020 with anticipated growth every year beyond.


2. Increasing globalization

Globalization will continue. More and more workers will be on teams that include freelancers from all over the world – and potentially competing with people willing to work for lower wages.


3. HR Chatbots

Companies will increase the use of HR chatbots in 2020, that free up HR workers from answering employee questions about the onboarding process, their health benefits and more.


4. Increasing use of gamification

Gamification will be further integrated into HR processes in 2020. Gamification in HR means using game-thinking and game mechanics in HR processes like recruiting, training, and employee development for the purpose of better engaging users and solving problems.


5. Workforce reskilling

Workplace skills are changing toward the needs of a more and more digital world. That means that many employees – especially older ones - will need to be “re-skilled” in order to fulfill the needs of the business going forward. It’s important to have employees be a part of their re-skilling so they don’t see it as being forced upon them.


6. Data Driven HR

Companies will increase their use of data such as demographics and performance KPIs to help make hiring and promotion decisions in 2020. Applicant tracking systems will be used more and more to screen applications for relevant key words. Data and matching keywords should never be the sole deciding factor in choosing who to hire or promote but they can be helpful.


7. Outsourced HR

Between automation in HR processes and more and more businesses turning to outsourced HR solutions by partnering with Professional Employer Organizations (PEOs), there will be a decrease in in-house HR employees in 2020.


Partnering with Makai HR


Not sure how to stay on top of emerging HR trends? That’s okay; we’ve got you covered through HR outsourcing! When you partner with Makai HR you can get on with the business you are trying to grow while we take care of your employee needs from 401(k) plans to payroll, taxes, health insurance/benefits, and worker’s compensation. You also gain peace of mind that you are in compliance with all of Hawaii’s employer laws (if you’ve ever looked you know that the list is very long). When choosing a PEO to partner with, there are many things to consider including cost, services and technology solutions.


With the cost of doing business in Hawaii at record highs, we know how important it is to keep labor costs in line with revenue. Our plans are priced competitively and include value-added services like time-in/time-out systems. Our three tiers of PEO service plans are tailored to the size of your business and specific needs. We offer a 100% paperless solution which means that your employees can manage their needs through a computer, tablet or phone. We can truly improve your employees work benefits while freeing you up to run your business.


What are you waiting for? Companies who partner with a PEO benefit from 7-9% faster growth, 10-14% lower employee turnover; and they are 50% less likely to go out of business. Contact us today to get started!